Frequently Asked Questions
General: What is the shelf-life of HeaterMeals Self-Heating Meals? How does a HeaterMeals Heat Itself? How long has HeaterMeals been in business? Where can I purchase HeaterMeals? How do I become a dealer/distributor/reseller of HeaterMeals? What are the differences between HeaterMeals, HeaterMeals Plus, and HeaterMeals 3 Meals? What is the difference between the Cafe2Go Coffee Pack, the Variety Pack and the Hot Cocoa Pack?
Orders: Can I fax, mail, or phone in my order? Are HeaterMeals returnable/refundable? What payment options are available? When can I expect to receive my order?
Donations: Do we ever donate HeaterMeals?
Privacy & Security:Do you share or sell personal information that is required for purchase?
Answers: What is the shelf-life of HeaterMeals and HeaterMeals Plus Meals?HeaterMeals Entrees are made in a high quality food cooking and packaging process (similar to canning) called retort packaging, so shelf-life is good, and storage is uncomplicated. Retort is a cooking process that uses heat and pressure to cook food in its sealed package - either a retort tray or a retort pouch.. HeaterMeals Entrees & HeaterMeals Plus Entrees come in 3/4 pound retort trays. HeaterMeals EX Entrees and HeaterMeals 3 Entrees are in 3/4 pound retort pouches, similar to military food pouches; but HeaterMeals EX and HeaterMeals 3 retort pouches are 50% larger than MREs. The USDA asks food manufacturers to print a "recommended consumption date" on each meat or poultry meal. It's not a "safety date" (like on a milk carton).
Similar to properly stored canned food, HeaterMeals Tray Entrees lose a bit of color and nutritional value after a couple of years (5 years for Pouch Entrees). Click here for more information about canning technology. How do HeaterMeals Work?The unique technology behind HeaterMeals Self-Heating Meals, is the TRUETECH Self-Heating Technology US patent #5,611,329 flameless Food Heater. Heating your HeaterMeals Self-Heating Meals is Easy... HeaterMeals Tray Entree To heat your HeaterMeals Tray Entree (in HeaterMeals Entrees & HeaterMeals Plus Meal Kits) simply place the pre-cooked, sealed entree in the Food Heater Bag, pour the enclosed packet of water into the Food Heater Bag and reseal. Place the Food Heater Bag back in the box (for field use - box is not required).
In just 10 minutes, the food heater raises the temperature of your sealed, pre-cooked entree 100 degrees (°F) above the starting temperature. After heating, remove the HeaterMeals Tray Entree, slowly remove meal film cover, STIR CONTENTS & ENJOY! Click HERE for heating instructions in Spanish. Haga clic aqui para las instrucciones en espanol.
HeaterMeals Pouch Entree To heat your HeaterMeals Pouch Entree (in HeaterMeals EX Entrees & HeaterMeals 3 Meal Kits) simply place the pre-cooked, sealed entree in the Food Heater Bag, pour the enclosed packet of water into the Food Heater Bag and reseal. Place the Food Heater Bag back in the box (for field use - box is not required).
In just 10 minutes, the food heater raises the temperature of your sealed, pre-cooked entree 100 degrees (°F) above the starting temperature. After heating, remove the pouch entree from the heater bag and open at tear notch. Pour onto enclosed tray and ENJOY! Click HERE for heating instructions in Spanish. Haga clic aqui para las instrucciones en espanol.
Cafe2Go To heat your Cafe2Go, simply remove the service caddy and salt water/activator solution from the top of the Cafe2Go box and reclose kit. Place your Cafe2Go on its side, remove water spout, and add one gallon of your own potable water. If preparing the all coffee kit, add the coffee pouch now (if using the Cafe2Go Variety Pack, add coffee, tea, or hot cocoa later). Secure the water spout. Tear-off the top of the heater bag, and pour the enclosed salt water packet into the beverage heater pouch wrapped around the water bag inside the Cafe2Go box. DO NOT Microwave your Cafe2Go Kit. The beverage heater releases enough heat to warm-up the beverage 110 degrees (°F) above the starting temperature of the water in just 30 minutes. Then, the beverage temperature is maintained for over one hour! To see the Cafe2Go Beverage Temperature Chart, click here. How Long has HeaterMeals been in business?HeaterMeals has been in business since 1990 when we invented and initiated production of the Flameless Ration Food (FRH) MRE Heater for the US Armed Forces Meals-Ready To-Eat field ration program. Since 1990, we have manufactured over 1.5 BILLION (FRH) MRE Heaters! For more complete information, click here. Where can I purchase HeaterMeals?HeaterMeals can be purchased online! Click here for more information. Around the USA, HeaterMeals can be found at truck stops & travel plazas, and outdoor recreation stores. You can also find HeaterMeals at many local Red Cross Chapters. Click on the links below to find a store near YOU.
How do I become a dealer/distributor/reseller of HeaterMeals?HeaterMeals are sold and distributed across the United States. We have also developed exclusive marketing agreements for our products internationally. If you are interested in becoming a dealer, distributor, or reseller, please send us an email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 800-503-4483 / 1-513-772-3066 for more information. What are the differences between HeaterMeals, HeaterMeals Plus, and HeaterMeals 3, and HeaterMeals EX Meals?Each HeaterMeals product comes with everything included for a Hot Meal Anytime, Anyplace™
What is the difference between the Cafe2Go Coffee Pack, Variety Pack and Hot Cocoa Pack?
Orders How do I place an order?The fastest and easiest way to get your HeaterMeals is to place an order online. Follow this link for our online catalog and shopping cart. If shopping online isn't your thing, then call us to place an order at 800-503-4483. HeaterMeals Fax: 800-589-1528 Can I fax, Mail, or phone in my order?Of course! Here's our information! HeaterMeals Phone: 800-503-4483/513-772-3066 Are HeaterMeals returnable/refundable?We want you to be 100% satisfied with your purchase. If for any reason you're not, please contact us. What payment options are available?We accept Visa, MasterCard, Discover Card and American Express, Check, Money Order, or Bank Wire-Transfer When can I expect to receive my order?HeaterMeals ship in 3-5 business days, plus shipping time to your door. However, if you are with an Emergency Response Organization requiring HeaterMeals for an emergency situation, we will ship 24/7 on the same day that you order. Please see our emergency contact info. What are my shipping options?To ensure the delivery of your HeaterMeals, we ship your HeaterMeals via UPS or via commercial truck for orders of a pallet or more. How much will shipping cost?Shipping is dependent upon how many HeaterMeals you are purchasing as well as the destination of the order. Please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will let you know shipping costs, or generate a written quote for you.
Donations Do we ever donate HeaterMeals?Being involved with Emergency Response Organizations, we understand helping others in need. We focus locally and donate HeaterMeals to one of the largest food banks in Cincinnati, OH.
Privacy & Security Do you share or sell personal information that is required for purchase?Absolutely Not! Your information is held in confidence. The only reason we need your personal information is to ship your HeaterMeals. |
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